Legal & Policies
Terms of Use & Refund Policy
The terms and conditions, return and refund rules that govern your use of Detus Global Store and your purchases.
Last updated: August 7, 2026
1. Introduction
Welcome to Detus Global Store ("Detus Global", "Company", "we", "our", or "us").
These Terms of Use and Refund Policy ("Terms") govern your access to and use of our website, products, services, applications, software, and all related services available through https://detusglobal.com (the "Website").
By accessing or using our Website, creating an account, purchasing products, requesting installation services, or using any of our services, you agree to be legally bound by these Terms.
If you do not agree to these Terms, you should not use this Website.
2. About Detus Global Store
Detus Global Store is an online marketplace specializing in renewable energy solutions, including but not limited to:
Solar Panels
Hybrid Inverters
Lithium Batteries
Gel Batteries
Charge Controllers
Solar Accessories
Solar Mounting Systems
Electrical Equipment
Complete Solar Kits
Residential Solar Systems
Commercial Solar Systems
Solar Installation Services
Maintenance Services
Technical Consultation
3. Eligibility
To use this Website you must:
Be at least 18 years old.
Have legal capacity to enter into contracts.
Provide accurate information.
Comply with applicable laws.
Important
If you are under 18 years of age, you may only use this Website under the supervision of a parent or legal guardian.
4. User Accounts
To access certain services, you may be required to create an account. You agree to:
Provide accurate information.
Keep your password confidential.
Maintain updated account information.
Notify us immediately of unauthorized access.
Accept responsibility for all activities under your account.
Important
We reserve the right to suspend or terminate accounts containing false information or suspected fraudulent activity.
5. Email Verification
Users registering with an email address must verify their email before accessing certain services.
Verification links expire after 24 hours.
Accounts that remain unverified may be suspended or deleted.
6. Orders
Submitting an order does not guarantee acceptance. An order becomes binding only after:
Payment has been authorized (where applicable).
Inventory availability has been confirmed.
We issue an Order Confirmation.
Important
We reserve the right to reject or cancel any order due to pricing errors, fraud detection, stock unavailability, payment failure, regulatory restrictions, or customer abuse.
7. Product Information
We make every effort to ensure product information is accurate.
However, product specifications, colours, images, dimensions, packaging, and descriptions may vary depending on manufacturers.
Images are for illustration purposes only.
Manufacturers may revise specifications without notice.
8. Pricing
Prices displayed are subject to change without prior notice. Prices may include or exclude:
VAT
Delivery Charges
Installation Charges
Import Duties
Important
Final pricing is shown during checkout. Obvious pricing mistakes may be corrected even after an order has been placed.
9. Payments
We accept payments through:
Stripe
Paystack
Flutterwave
Debit Cards
Credit Cards
Bank Transfer
Mobile Payments (where supported)
Important
Payment authorization is handled securely by our payment partners. We never store complete payment card information.
10. Fraud Prevention
We reserve the right to:
Verify payment information.
Request identity verification.
Delay shipment during fraud investigations.
Cancel suspicious transactions.
Report fraudulent activities to relevant authorities.
11. Shipping
Delivery times are estimates only. Actual delivery may vary because of:
Weather
Customs clearance
Logistics disruptions
Manufacturer delays
Force majeure events
Important
Shipping charges are calculated during checkout. International customers are responsible for applicable customs duties and import taxes unless otherwise stated.
12. Delivery
Customers must inspect deliveries immediately upon receipt.
Visible damage should be reported within 48 hours.
Failure to notify us within this period may affect your eligibility for replacement or compensation.
13. Installation Services
Installation services are provided either by Detus Global or approved installation partners. Customers must:
Ensure site accessibility.
Obtain necessary permits.
Provide safe working conditions.
Ensure accurate electrical information.
Important
Additional work outside the agreed quotation may incur extra charges.
14. Warranty
Products are generally covered by the manufacturer's warranty. Warranty periods differ depending on the product.
Warranty claims do not cover:
Improper installation
Water damage
Lightning damage
Fire
Power surges
Accidents
Unauthorized repairs
Misuse
Negligence
Natural disasters
Important
Warranty repairs are subject to manufacturer approval.
15. Returns Policy
We want you to be satisfied with your purchase. Eligible products may be returned within 7 days of delivery, subject to the following conditions. The product must:
Be unused.
Be in its original packaging.
Include all accessories.
Include manuals.
Include proof of purchase.
Be free from damage.
Important
Returns require prior authorization. Unauthorized returns may be rejected.
16. Non-Returnable Items
The following cannot be returned unless defective:
Installed solar panels
Installed inverters
Installed batteries
Customized systems
Special order items
Clearance products
Downloadable products
Software licenses
Opened electrical components
Products damaged by misuse
17. Refund Policy
Approved refunds are processed using the original payment method whenever possible.
Refund processing generally occurs within 7–14 business days after approval, although processing times may vary depending on your bank or payment provider.
Shipping charges are non-refundable unless the return results from our error.
18. Damaged or Defective Products
If you receive a damaged or defective product, notify us within 48 hours of delivery. Provide:
Order Number
Photographs
Video evidence (if requested)
Description of the issue
Important
We may offer a replacement, repair, partial refund, or full refund depending on the circumstances.
19. Incorrect Orders
If we ship the wrong item, we will arrange collection and replacement at no additional cost to you.
20. Order Cancellation
Orders may be cancelled before shipment. Once shipped, cancellation may no longer be possible.
Custom-built or specially ordered products cannot be cancelled after production or procurement has commenced.
21. Digital Products
Digital products, including downloadable software, documentation, or licenses, are generally non-refundable after delivery unless required by applicable law or due to a verified technical fault.
22. Promotions and Discounts
Promotional offers:
Cannot be exchanged for cash.
May have expiry dates.
Cannot usually be combined unless expressly stated.
May be withdrawn without prior notice.
23. Intellectual Property
All content on this Website, including:
Logos
Graphics
Software
Product listings
Designs
Videos
Documents
Source code
Text
Icons
Important
All content is owned by or licensed to Detus Global Store and is protected by applicable intellectual property laws. No content may be copied, reproduced, distributed, or modified without prior written permission.
24. Acceptable Use
You agree not to:
Hack the Website.
Introduce malware.
Attempt unauthorized access.
Reverse engineer software.
Scrape data without permission.
Upload malicious files.
Violate any applicable law.
Interfere with Website operations.
25. Reviews and User Content
Users may submit reviews and comments provided they:
Are truthful.
Are respectful.
Do not contain illegal, defamatory, abusive, or infringing content.
Important
By submitting content, you grant Detus Global Store a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and publish that content for the operation and promotion of the Website. We reserve the right to moderate or remove content that violates these Terms.
26. Third-Party Services
Our Website may integrate with third-party services, including payment processors, shipping providers, mapping services, analytics providers, and social media platforms.
We are not responsible for the availability, content, or policies of third-party services. Your use of those services is governed by their own terms and privacy policies.
27. Limitation of Liability
To the fullest extent permitted by law, Detus Global Store shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of the Website, products, or services.
Our total liability for any claim shall not exceed the amount paid by you for the product or service giving rise to the claim.
Nothing in these Terms excludes liability that cannot lawfully be excluded under applicable law.
28. Indemnification
You agree to indemnify and hold harmless Detus Global Store, its directors, employees, agents, and affiliates from any claims, losses, damages, liabilities, costs, or expenses arising out of:
Your breach of these Terms.
Your misuse of the Website.
Your violation of any law or the rights of a third party.
29. Force Majeure
We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, epidemics, strikes, war, civil unrest, governmental actions, utility failures, cyberattacks, or disruptions in transportation and communications.
30. Privacy
Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.
31. Suspension and Termination
We may suspend or terminate your account or access to the Website if you:
Violate these Terms.
Engage in fraudulent or illegal activity.
Attempt to compromise the security or integrity of the Website.
Misuse our services.
Important
Termination does not affect any rights or obligations that accrued before termination.
32. Changes to These Terms
We may update these Terms from time to time to reflect changes in our business, services, or legal requirements.
Updated versions will be published on our Website with a revised "Last Updated" date. Continued use of the Website after changes become effective constitutes acceptance of the revised Terms.
33. Governing Law
These Terms are governed by the laws of the Federal Republic of Nigeria, without regard to conflict of law principles.
If you access the Website from another jurisdiction, you are responsible for complying with applicable local laws.
34. Dispute Resolution
We encourage customers to contact us first to resolve any concerns informally.
If a dispute cannot be resolved through negotiation, the parties may agree to mediation or arbitration where appropriate. If litigation is necessary, disputes shall be brought before the competent courts in Nigeria, unless otherwise required by applicable consumer protection laws.
35. Severability
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
36. Entire Agreement
These Terms, together with our Privacy Policy and any other policies expressly incorporated by reference, constitute the entire agreement between you and Detus Global Store regarding your use of the Website and supersede any prior agreements relating to the same subject matter.
37. Contact Information
Detus Global Store
Website: https://detusglobal.com
Customer Support Email: [email protected]
General Enquiries: [email protected]
Sales Enquiries: [email protected]
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (WAT), excluding public holidays.
Important
If you have questions about these Terms, our products, refunds, or your order, please contact us using the details above. We aim to respond to enquiries within a reasonable timeframe.